Policies

CANCELLATION POLICY:

(For All Rentals) You may cancel your reservation within 7 days of the day you reserved (this is the date you put down a deposit, not the day of your event), if you do cancel within 7 days your deposit will be fully reimbursed. Any cancellation after 7 days (after your deposit is completed) your deposit becomes non-refundable.

For short notice rentals (rentals where your event date and your deposit completion date are 7 days or less than 7 days apart) your deposit is non-refundable. Any reservation with special offers (i.e. discounts, sales, etc.) are non-refundable.  

Please note that all cancellations must be done through the phone.

INCLEMENT WEATHER/RAIN POLICY:

(For Outdoor Inflatable Rentals Only) If severe weather conditions exist on the day of your reservation you may cancel or postpone your reservation. If you choose to cancel because of severe weather conditions on the day of your reservation, your reservation deposit will be returned. If you choose to postpone, we will apply your deposit to your new reservation date. Please note that if inclement weather starts after the inflatable is put up, you won’t be reimbursed.