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Policies

CANCELLATION POLICY:

(For All Rentals) You may cancel your reservation within 7 days of the day you reserved (this is the date you put down a deposit, not the day of your event), if you do cancel within 7 days your deposit will be fully reimbursed. Any cancellation after 7 days (after your deposit is completed) your deposit becomes non-refundable.

For short notice rentals (rentals where your event date and your deposit completion date are 7 days or less than 7 days apart) your deposit is always non-refundable. Any reservation with special offers (i.e. discounts, sales, special pricing, promotions etc.) are always non-refundable. No exception will be made.

Any cancellation occurring less than thirty days prior to the event date shall forfeit all and any remaining balance payments received.

Please note that all cancellations must be done through email (info@superpartyland.com).

DATE CHANGE POLICY:

Any request for a date change must be made in writing (via email) at least thirty days in advance of the original event date. Change is subject to availability and receipt of a new service contract. If there is no availability for the alternate date, the deposit (and all of the remaining balance) shall be forfeited by the client, and the event cancelled.

INCLEMENT WEATHER/RAIN POLICY (FOR OUTDOOR BOUNCE HOUSE RENTALS ONLY):

(For Outdoor Bounce House Rentals Only) If severe weather conditions exist on the day of your reservation you may cancel or postpone your reservation. If you choose to cancel because of severe weather conditions on the day of your reservation, your reservation deposit will be returned. If you choose to postpone, we will apply your deposit to your new reservation date. Please note that if inclement weather starts after the inflatable is put up, you won’t be reimbursed.